Help & FAQ'S

What’s your returns policy?

Buyers are responsible for the postage or courier costs, and in order to ensure your parcel arrives back safely we recommend that it is insured to guarantee your refund. We do not offer refunds for shipping.

If you have any questions regarding how to return please contact our customer service team at hello@dolly-doodles.com and you'll be taken through how to complete your return

You will be notified via email as soon as your return has been processed. This can sometimes take a few days after we receive your parcel back and it has been inspected. If you want to check that your order has been received, please use your tracking information to check the status of your delivery. For refunds please do allow 3-5 working days for the funds to arrive back to your original method of payment. 

Can I cancel my order?

Oh no we are sorry you have changed your mind, we will try our very best to cancel your order for you. Please do contact our customer service dolly's at hello@dolly-doodles.com.

How do I track my order?

You should have received an email notification with your tracking information. Please check that you received an email notification with your order confirmation, as well as checking your junk and spam folders. It may the case you entered your email details incorrectly, but don't worry our customer service dolly's can help you with this at hello@dolly-doodles.com.

Can I return an item for an exchange instead of a refund?

If you are looking to exchange an item please contact us direct at hello@dolly-doodles.com, and we will try our very best to organise an exchange for you. Buyers are responsible for the postage or courier costs, and in order to ensure your parcel arrives back safely we recommend that it is insured to guarantee your refund. We do not offer refunds for shipping.

If you have any questions regarding how to return please contact our customer service dolly's at hello@dolly-doodles.com and you'll be taken through how to complete your return

You will be notified via email as soon as your return has been processed. This can sometimes take a few days after we receive your parcel back and it has been inspected. If you want to check that your order has been received, please use your tracking information to check the status of your delivery. For refunds please do allow 3-5 working days for the funds to arrive back to your original method of payment. 

Do you offer Gift Boxes, Gift Cards & Gift Receipts?

We currently don't offer gift boxes, gift cards or receipts, but we do have beautiful packaging and the price of our products will not be included in the package. We do offer hand written gift messages on cards, so if you would like to send a gift message with your order please send us a direct message on Instagram or an email at hello@dolly-doodles.com and we will be more than happy to organise this for you. 

Why did my discount code not work?

Discount codes will need to be entered when prompted at the checkout. If it doesn’t work, make sure you’ve entered it correctly and it is still valid as some codes will expire after a certain period of time. Please note only one discount per order, multiple codes cannot be used. If you are still experiencing difficulties please get in touch with our customer service dolly's at hello@dolly-doodles.com and we will be more than happy to assist you.

Can I change my delivery address?

Please do get in contact with as soon as possible, so we can try to assist you and make the necessary changes for you at hello@dolly-doodles.com. 

Can I return something I received as a gift?

We are sorry you want to a return a gift. Buyers and gift receivers are responsible for the postage or courier costs, and in order to ensure your parcel arrives back safely we recommend that it is insured to guarantee your refund. We do not offer refunds for shipping. Please do note if it is refund request the funds will be refunded back to the gift giver.

What do I do if my order shows as delivered but I haven't received it?

If you have received an email or notification that your order has been delivered we recommend checking with your neighbours to see if they accepted your delivery on your behalf as well as around your property in the event the courier has left your parcel in a secure or safe place. Please also check to see if an attempted delivery or calling card has been left for you to contact the courier. If there is still no sign of your parcel please do check your tracking information, as you may well be able to see where your parcel has been delivered to. If you need to contact us, please send either a direct message on Instagram or an email to our customer services dolly's at hello@dolly-doodles.com.

How do I apply promo/discount codes?

Discount codes will need to be entered when prompted at the checkout. If it doesn’t work, make sure you’ve entered it correctly and it is still valid as some codes will expire after a certain period of time. Please note only one discount per order, multiple codes cannot be used. If you are still experiencing difficulties please get in touch with our customer service dolly's at hello@dolly-doodles.com and we will be more than happy to assist you.

Do you offer Armed Services & NHS discount?

We appreciate everything you do and of course we will offer a discount, so please contact us direct at hello@dolly-doodles.com, and we will organise a discount code for you.